There are some events that we do not run as regularly as others (the "Game" workshops) and we put these on once there is enough demand for them. To register your interest in attending one of these events, please register your interest on this form. Once we have your details we will let you know when new events which match the criteria you have specified have been added to Hockey Hub. For any other queries please get in touch with [email protected]
What if the event is full - can I be added to a waiting list?Yes - please use the functionality on the system to do this for full events. Please note though that you will not necessarily get a full refund for future events if you choose to take up the earlier opportunity (please see our Terms and Conditions about cancelling places).
Can I pay for someone else to attend?Yes you can - in fact, you can pay for any number of people to attend - you do this using the bulk booking functionality which you can access via the "Start a Booking" link on any event. Please note that in order to confirm a place every attendee MUST have their own account on HockeyHub, so whilst anyone can add an email address to reserve a place, this place will not be confirmed until a user has a verified account. Any new users added with a bulk booking will receive an email asking them to verify their account. Once a booked user is verified, the person who initiated the booking will be contacted to make the payment.
What if I need to cancel my place?Once a user is confirmed, their booking can be cancelled using the "Manage booking" option - then by clicking on the icon. Please note that all cancellations are subject to our Terms & Conditions We are happy to transfer places though, assuming that we have been given enough notice so as not to impact the delivery of the event. If you wish to transfer, please do NOT book and pay for another date, as we are unlikely to be able to refund the full amount for the initial event.
What if I am ill on the day of the event?If you can provide a doctor's note for the day of the event, we will process refunds in line with our Terms & Conditions.
What if I do not meet the pre-requisites according to the system, but I think I am still eligible for the event?You have the option within your booking to challenge the pre-requisites. Hence, you can book a place on the system, which will hold a place for you for 5 days or up to 2 days after bookings close. You then need to select "Challenge pre-requisites" using the icon and enter why you think you meet the conditions required. The workforce team will review your challenge and you will receive an email notification of the result.
What does the voucher do that my club has told me about?Vouchers are only redeemable against online training and not against individual bookings for events. English Clubs hosting a course and making block bookings may look to pay via alternative methods - please email [email protected] or [email protected] to discuss your options.
Terms & Conditions of Booking for England Hockey Courses & Workshops
A. All learners agree to abide by the General Rules and Conditions for the use of the venue.
B. All learners take part at their own risk.
C. England Hockey reserves the right to amend the course timetable, the tutor and/or the venue to suit the needs of the course.
D. England Hockey reserves the right to cancel the course or workshops if it is not financially viable.
E. Participants booking onto a course/workshop consent to England Hockey contacting them after the course with information about relevant England Hockey products and offers relating to the content of the course or workshop they have completed. For Umpiring Courses:
E. Completing the online Rules test is the responsibility of the learner. The learner must also provide the course tutor with evidence of having completed the test. Accreditation will not be issued until the learner has provided this evidence.
F. Candidates booking onto a Level 1 Umpire Award course consent to England Hockey sharing their contact details with County Hockey Umpire Associations (HUAs).
G. Please be aware all content and resources used as part of this event are the property of Great Britain Hockey. This material includes, but is not limited to, the design, layout, look, appearance, content and graphics. This material is for your learning and development only, and is not for reproduction or onward distribution. By agreeing to the terms and conditions of the booking you agree to be bound by them..
Learner Cancellation and Transfer Policy
a. If you have to cancel your place on the course more than 14 days prior to the start date of the course, England Hockey will give you a refund minus an admin fee.
b. If you cancel your place less than 14 days prior to the start date of the course, no refund will be offered, unless in exceptional circumstances (evidence of such circumstances may be required).
c. If the course is cancelled by England Hockey, a full refund will be issued.
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